As an incentive for utilizing the automatic bank draft feature, an annual credit of $18 will be applied to your account after 12 months of uninterrupted bank drafting.

Upon enrollment, your bank account is drafted for the amount of your monthly utility bill. Your bill statement will display "Bank Draft - Do Not Pay".  Your billing statement will reflect the dollar amount and the due date the funds will be withdrawn from your bank. 

Enrollment is quick and easy:

Step 1: Contact Customer Service for the Direct Debit Form

Step 2: Complete the enrollment form

Step 3: Include a voided check with your application and mail to:

Palm Bay Utilities Department
Customer Service
120 Malabar Rd SE
Palm Bay, FL 32907

If at anytime you would like to terminate your automatic bank draft contact Customer Service to request a Termination of Automatic Debit Form. Termination from this program will occur once your bank has processed the current water/sewer bill.

Walk-In Payments can be made in person at the City Hall Annex Building. Please provide your payment stub when paying in person. Cash payments are only accepted when paying in person. We accept no responsibility for cash payments lost in the mail or placed in a drop box.

Customer Service Office
120 Malabar Road SE Palm Bay, FL 32907

Hours:

Mon - Wed: 8:00 a.m. to 5 p.m.

Thursday: 9:30 a.m. to 5 p.m.

Friday: 8:00 a.m. to 5 p.m.

Use our automated phone line to make a payment using your credit card. Call
(321) 733-3069 or (321) 952-3420 select option #1 and follow the prompts.

Please submit your check or money order (no cash) and the bottom portion of your bill with your payment. When paying by mail, allow 7 days for your payment to be received and processed. If your payment stub is not submitted with your payment there may be a delay in processing.

Payment Mailing Address
PO Box 30325
Tampa, FL33630-3325

Drop Boxes are conveniently located:

In front of City Hall - 120 Malabar Road SE

Next to the Palm Bay Community Center- 1502 Port Malabar Blvd. NE

South Regional Utilities Campus - Temporarily suspended.

Please submit your check or money order and the bottom portion of your bill with your payment. Payments received at the City Hall drop box will be processed the following day. Payments received at the Community Center drop box will be processed within 3 to 5 business days.

You can use your credit card to pay your bill online. Accepted Credit Card Types: Discover, MasterCard, Visa

Create an online account. If you are having issues creating an account please call (321) 952-3420 and stay on the line to speak with a Customer Service representative. After you have created an online account, you will be able to make payments and view your consumption and payment histories. Make Online Payment

FIRST TIME USERS:  Create New User

Things you will need to register:

1. Your utility account number
2. Cycle and Route Number (On your utility bill, this number is located to the right of your account number. Example: 02-01)

NOTE: Contact Customer Service at (321) 952-3420 if you are unable to locate your account number or cycle and route number on your water/sewer bill.