You can apply for service at the Utilities Customer Service desk at 120 Malabar Road SE, Palm Bay, FL 32907 in the City Hall Complex. For your convenience, the Customer Service Department is open from 8:00 a.m. until 5:00 p.m. Monday through Friday. After Hours Rates apply after 3:30 p.m. for same day service.
Each new customer is required to submit a deposit or opt for a credit screening (fee $5.00) when application is made for service. This deposit is refundable at the time of final billing, after deductions of outstanding charges are satisfied. If you move to a new location within our service area, your deposit can be transferred to your new address if all charges have been satisfied. Deposits do not prevent the discontinuance of service due to the non-payment of charges. If a customer has a record of timely payments over a continuous 36 month period, their deposit shall be returned.
The forms & applications can be downloaded, printed, and then submitted in person to City Hall. Forms may also be faxed to Customer Service at 321-733-3055. Remember to include your contact information with your faxed forms where you may be reached.
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